Introduction
Warid Telecom was a prominent GSM mobile network operator in Pakistan, launched in 2004. Known for its high-quality network and innovative offerings, Warid built a strong customer base, especially for its postpaid services. In 2016, Warid merged with Jazz (Mobilink), creating Pakistan’s largest telecom operator under the Jazz brand. The merger allowed both companies to integrate their infrastructure and offer enhanced services, including 4G LTE and other cutting-edge telecom solutions.
Product Range (Now Under Jazz Brand)
After the merger, Warid’s products and services were rebranded under Jazz. These include:
- Mobile Services:
- Prepaid and postpaid voice and data packages.
- Nationwide and international calling plans.
- Jazz Hybrid Bundles combining voice, SMS, and data.
- 4G LTE Internet Services:
- High-speed internet plans for mobile and home users.
- Jazz Super 4G with extensive coverage across Pakistan.
- JazzCash (Mobile Financial Services):
- Money transfer, bill payments, mobile top-ups, and savings accounts.
- Business solutions for merchants and SMEs.
- Corporate Solutions:
- Connectivity solutions, including VPNs and IoT services.
- Jazz Business Cloud for enterprise clients.
- Digital Services:
- Jazz TV for streaming live channels and content.
- Mobile apps like Jazz World for account management and subscriptions.
Mission and Values (Under Jazz)
Mission: To empower Pakistanis by offering reliable and innovative telecom and digital solutions.
Core Values:
- Customer Obsession: Delivering exceptional service and tailored products.
- Integrity: Conducting business transparently and ethically.
- Innovation: Embracing new technologies to meet evolving customer needs.
- Collaboration: Fostering partnerships to enhance services and outreach.
Innovative Features
- First 4G LTE Network in Pakistan: Warid introduced 4G LTE without the need for SIM replacements before the merger.
- Jazz Super 4G: Enhanced LTE services after the merger, with wide-scale network expansion.
- Digital Financial Services: JazzCash remains a leader in mobile wallet solutions.
Online Services
Warid services are now fully integrated into Jazz’s online platforms:
- Jazz World App: For managing accounts, subscribing to bundles, and paying bills.
- Jazz Website: www.jazz.com.pk for service details, product subscriptions, and support.
- JazzCash App: Access to digital financial services.
Connect with Us
For assistance, former Warid users can connect through Jazz’s customer service channels:
- Helpline: Dial 111 (from Jazz/Warid numbers) or 042-111-300-300 (from other networks).
- Social Media: Active on Facebook, Twitter, and Instagram under the Jazz brand.
- Service Centers: Jazz Experience Centers and franchises nationwide.
- Email: customercare@jazz.com.pk