Industry: Telecommunications
Location: Islamabad
Products/Services: Mobile Networks, Internet Services
Introduction:
Telenor Pakistan is a leading telecommunications service provider in Pakistan and a subsidiary of the Telenor Group, a Norwegian multinational telecommunications company. Launched in 2004, Telenor Pakistan has rapidly grown to become one of the largest mobile network operators in the country, known for its innovative services and customer-centric approach. The company aims to connect people, empower communities, and contribute to the socio-economic development of Pakistan.
Product Range:
Telenor Pakistan offers a wide range of services and products for both individual and business customers:
- Mobile Voice Services:
- Prepaid Plans: A variety of prepaid packages that provide voice and SMS services tailored to different customer needs.
- Postpaid Plans: Flexible postpaid options offering voice, SMS, and data services with additional perks.
- Mobile Data Services:
- 3G/4G LTE Services: High-speed mobile internet services available in urban and rural areas, enabling customers to enjoy seamless browsing and streaming.
- Mobile Broadband: Telenor offers wireless broadband devices and packages for home and business users.
- Value-Added Services:
- SMS and MMS Services: Various messaging options, including promotional and transactional messaging services.
- Entertainment Services: Access to music, videos, and gaming through platforms like Telenor Music and Telenor Games.
- Financial Services:
- Easypaisa: A mobile wallet and financial service that allows customers to make payments, transfer money, and access various banking services easily.
- Business Solutions:
- IoT Solutions: Telenor provides Internet of Things (IoT) solutions to businesses, enabling smart solutions and connectivity for various applications.
- Enterprise Solutions: Customized communication solutions for businesses, including dedicated internet access, hosted PBX, and cloud services.
Mission and Values:
Telenor Pakistan is dedicated to connecting people and creating value for its customers while fostering a culture of innovation and responsibility.
- Mission: “To empower societies to thrive by offering simple and accessible communication solutions.”
- Core Values:
- Integrity: Conducting business with transparency and ethical practices.
- Customer Focus: Prioritizing customer needs and delivering high-quality services.
- Innovation: Embracing new technologies and ideas to enhance service delivery.
- Collaboration: Working closely with partners and stakeholders to achieve common goals.
- Social Responsibility: Committed to making a positive impact on communities through various initiatives.
Innovative Recipes:
Telenor Pakistan’s “innovative recipes” focus on its commitment to technological advancement and improving customer experience. This includes:
- Digital Services: Expanding digital offerings through mobile apps for account management, payments, and entertainment.
- Network Expansion: Investing in network infrastructure to enhance connectivity and service quality across Pakistan.
- Sustainability Initiatives: Implementing eco-friendly practices in operations and promoting digital literacy programs in communities.
Online Shopping:
Telenor Pakistan provides an online platform for customers to explore services, purchase devices, and manage accounts:
- Website: Customers can visit www.telenor.com.pk to check available packages, sign up for services, and access customer support.
Connect with Us:
Telenor Pakistan offers various channels for customers and stakeholders to connect:
- Customer Support: Customers can reach out for inquiries and assistance via the helpline or through the website.
- Social Media: Telenor is active on platforms such as Facebook, Twitter, and Instagram, where they share updates, promotions, and community engagement initiatives.
- Corporate Office: Telenor Pakistan’s headquarters is located at:
- Telenor Pakistan, 342, A Block, M.M. Alam Road, Gulberg III, Lahore, Pakistan.
