Introduction
Pakistan Telecommunication Company Limited (PTCL) is Pakistan’s leading telecommunications and internet services provider. Established in 1947, PTCL is a public-private partnership, with the government retaining significant ownership while the management is controlled by Etisalat. PTCL plays a vital role in connecting the country through its wide array of communication and data services, serving individuals, businesses, and government organizations.
Product Range
PTCL offers a diverse range of telecommunication and internet products:
- Broadband Services:
- PTCL Broadband: High-speed internet for homes and businesses.
- PTCL Smart TV: IPTV service offering live TV, video-on-demand, and more.
- CharJi EVO: Wireless 4G LTE internet devices.
- Voice Services:
- Fixed-line telephony with nationwide and international calling.
- Corporate and residential telecommunication solutions.
- Corporate Services:
- Managed services, including cloud hosting, data centers, and IT solutions.
- Enterprise-grade internet and VPN connectivity.
- Wireless Services:
- EVO Devices: Portable internet solutions for on-the-go connectivity.
- Ufone: PTCL’s subsidiary providing mobile telecommunication services.
- Digital Solutions:
- PTCL Smart Cloud for cloud storage and computing.
- Cybersecurity solutions for businesses and institutions.
- Smart Home Products:
- PTCL Smart Home solutions with security and automation features.
Mission and Values
Mission: To provide innovative and reliable communication and digital solutions, enhancing the lives of customers and businesses across Pakistan.
Core Values:
- Customer First: Putting customer satisfaction at the core of their operations.
- Innovation: Embracing technological advancements to offer modern solutions.
- Integrity: Conducting business with transparency and accountability.
- Teamwork: Building synergies to achieve operational excellence.
Innovative Features
PTCL is at the forefront of telecom and tech innovation in Pakistan:
- Fiber Optic Connectivity: Introducing PTCL Flash Fiber for ultra-fast internet speeds.
- Smart Solutions: PTCL Smart TV and Smart Home offerings provide advanced entertainment and security options.
- Cloud and Data Services: Robust solutions for corporate clients to enhance business operations.
Online Services
PTCL offers a variety of online platforms for customer convenience:
- Self-Care Portal: Manage accounts, pay bills, and lodge complaints online.
- PTCL Touch App: A mobile app to access billing details, track usage, and resolve issues.
- Online Shop: Purchase internet devices and subscriptions via PTCL’s website.
Connect with Us
PTCL ensures easy access to its services and customer support through multiple channels:
- Website: www.ptcl.com.pk for information, service details, and online purchases.
- Helpline:
- For customer support: 1218
- For corporate services: 111-20-20-20
- Email: customercare@ptcl.net.pk
- Social Media: Active on Facebook, Twitter, Instagram, and LinkedIn.
- Service Centers: PTCL touch points available in major cities for in-person assistance.
