Introduction
K-Electric Limited, commonly known as KE, is the sole electricity provider for Karachi and its surrounding areas. It has been serving the city for over a century, playing a crucial role in powering the industrial, residential, and commercial sectors. Initially established as Karachi Electric Supply Company (KESC) in 1913, it was privatized in 2005, leading to significant advancements in infrastructure and operational efficiency.
Product Range
K-Electric does not offer conventional “products” but rather focuses on services related to power supply. These include:
- Electricity Distribution:
- Ensuring uninterrupted power supply to residential, industrial, and commercial users.
- Renewable Energy Initiatives:
- Solar energy solutions and investments in renewable energy to promote sustainable development.
- Smart Meters and Billing Services:
- Digital meters for accurate billing and monitoring.
- Energy Efficiency Programs:
- Promoting energy conservation and introducing energy-efficient solutions for consumers.
Mission and Values
Mission: To provide reliable, safe, and affordable electricity to customers while maintaining environmental and operational sustainability.
Core Values:
- Customer-Centricity: Ensuring customer satisfaction and addressing grievances promptly.
- Innovation: Leveraging technology to enhance electricity distribution and services.
- Sustainability: Promoting renewable energy and reducing the carbon footprint.
- Integrity and Accountability: Transparent operations and ethical business practices.
Innovative Projects
K-Electric focuses on modernization and innovation:
- Smart Grids: Upgrading the transmission and distribution network with digital technologies.
- Renewable Energy Investments: Projects like wind and solar power plants to diversify the energy mix.
- Community Engagement: Initiatives like Ujala (providing solar-powered lighting to underprivileged areas).
Online Shopping
K-Electric doesn’t offer physical products for sale but facilitates online services for customer convenience, such as:
- Bill Payments: Online payment portals and mobile apps for bill settlement.
- Connection Applications: Apply for new electricity connections online.
- Complaint Management: Digital platforms to lodge and track complaints.
Connect with Us
You can reach out to K-Electric through various channels:
- Website: www.ke.com.pk for services and customer support.
- Mobile App: KE Live app for bill payments, complaints, and updates.
- Helpline: 118 or (021) 99000 for emergencies and queries.
- Social Media: Active on Facebook, Twitter, and Instagram for updates and announcements.
- Customer Care Centers: Physical offices across Karachi for in-person assistance.
