EFU General Insurance

Industry: Insurance
Location: Karachi
Products/Services: Property Insurance, Marine, Motor

Introduction:

EFU General Insurance Limited, established in 1932, is one of the largest and oldest insurance companies in Pakistan. It offers a wide range of general insurance products and services, catering to both individual and corporate clients. With a strong commitment to customer service and innovative insurance solutions, EFU General has built a reputation for reliability and excellence in the insurance industry.

The company operates under the regulatory framework of the Securities and Exchange Commission of Pakistan (SECP) and has a vast network of branches across the country, making it accessible to clients nationwide.

Product Range:

EFU General Insurance provides a comprehensive suite of insurance products that can be categorized as follows:

1. Property Insurance:
   • Fire and Allied Perils Insurance: Covers damages to property due to fire, explosions, and other specified risks.
   • Burglary Insurance: Protects against losses from theft or burglary at insured premises.
   • Business Interruption Insurance: Provides coverage for loss of income due to disruptions in business operations.
2. Marine Insurance:
   • Covers loss or damage to goods during transit by sea, air, or land, including cargo and hull insurance.
3. Motor Insurance:
   • Comprehensive Motor Insurance: Provides coverage for damages to vehicles as well as third-party liabilities.
   • Third-Party Liability Insurance: Covers legal liabilities arising from damages to third parties due to vehicle accidents.
4. Liability Insurance:
   • Public Liability Insurance: Protects against claims from third parties for bodily injury or property damage.
   • Employer’s Liability Insurance: Covers legal liabilities arising from employee injuries or illnesses during employment.
5. Health Insurance:
   • A range of health insurance products that cover medical expenses for individuals and families, including hospitalization and outpatient treatments.
6. Travel Insurance:
   • Provides coverage for travel-related risks such as trip cancellations, medical emergencies, and lost luggage.
7. Miscellaneous Insurance:
   • Accident Insurance: Offers compensation for accidental death or disability.
   • Crop Insurance: Protects farmers against crop loss due to natural calamities or pests.

Mission and Values:

EFU General Insurance aims to provide comprehensive insurance solutions while prioritizing customer satisfaction and social responsibility.

• Mission: “To be the leading provider of innovative insurance solutions that protect our customers’ interests and contribute to the economic development of Pakistan.”
• Core Values:
  • Integrity: Upholding high ethical standards in all dealings.
  • Customer Focus: Prioritizing the needs and satisfaction of customers.
  • Innovation: Continuously improving products and services through innovation.
  • Excellence: Striving for excellence in service delivery and operational efficiency.

Innovative Practices:

EFU General Insurance is committed to incorporating technology and innovative practices in its operations:

• Digital Services: The company offers online policy purchases, renewals, and claims processing through its user-friendly website and mobile app, making insurance more accessible.
• Customer Support: Enhanced customer support services through digital platforms, ensuring timely assistance and guidance.
• Risk Management Solutions: Providing risk assessment and management services to clients, helping them minimize potential risks.

Online Services:

EFU General Insurance has embraced digital transformation to enhance customer convenience:

• Website: The official website offers detailed information on products, online policy purchases, and claims submission.
• Mobile App: A dedicated app for customers to manage their policies, submit claims, and access support services easily.
• Social Media: Active engagement with customers through social media channels, sharing updates, tips, and educational content about insurance.

Connect with Us:

EFU General Insurance offers several ways for clients and stakeholders to connect:

• Customer Support: A dedicated team is available to assist with inquiries, policy information, and claims support.
• Corporate Office: The head office is located at:
  • EFU House, 32-E, 1st Floor, Block 6, P.E.C.H.S., Karachi, Pakistan.

Website:

For more information about EFU General Insurance’s products, services, and corporate values, visit:

• Website: www.efugeneral.com